Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Aure outfits does, subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and Aure Workwear shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as “Returned Goods”;

1. Aure workwear will, in any circumstances, only accept returns if the following conditions are met: 

   (a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods;

   (b) Aure outfits must have issued a valid returns authorisation note in respect of the Returned Goods. Should the returns note not have been provided in advance by Aure outfits, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see ‘c’ below) will be deducted from any credit note issued.

   (c) By way of a restocking charge, the Buyer shall pay to Aure workwear a sum equivalent to either £30 (or equivalent in Euros if applicable) or 20% of the price of the Returned Goods (at Aure outfit’s discretion);

   (d) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;

   (e) The Returned Goods must be returned with all original documentation that was supplied with the Goods;

   (f) Aure outfits retain the right to refuse Returned Goods should Aure workwear deem them to be unsuitable for resale;

   (g) The Buyer will either:

   (i) pay for and arrange the return of the Returned Goods; or

   (ii) if Aure workwear agrees to recover the Returned Goods, pay to Aure workwear a charge of £15/€18 per box of Returned Goods. In the event that Aure outfit’s carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15/€18 will be payable by the Buyer to Aure workwear.

   (h) The value of the Returned Goods must not exceed 3% of the Buyer total spend with Aure workwear during the preceding 12-month period.

2. The following Goods will not be eligible to be returned pursuant to this clause: 

   (a) Any products from the Result Air Down range;

   (b) Underwear;

   (c) Consumables (as defined from time to time by Aure workwear);

   (d) Christmas and seasonal product e.g The Christmas Shop

   (e) Any Goods which Aure outfits does not carry as core stock (as defined by Aure workwear from time to time);

   (f) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);

   (g) Samples;

   (h) Any Goods which have been in the possession of the Buyer for more than 28 days after delivery;

   (i) Aure workwear deal products;

   (j) Discontinued lines;

   (k) Seasonal products;

   (l) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles.

Any questions?

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